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Be Nice To Customers – It’s Free

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In a huge study of hospital patient satisfaction (nearly 140,000 patients from 225 hospitals surveyed) 15 determinants of a patient’s satisfaction level rose to the top.

Here’s the amazing thing – not one had anything to do with their health outcome! All 15 were connected to the quality of the patient’s interaction with hospital staff and employee satisfaction among staff members*.

It doesn’t cost anything to be nice to our customers. It doesn’t cost anything to be thoughtful or to focus on how you can lift their day. And it means a ton to them; maybe more than the product or service they buy from you. Be nice – it’s free!

*“Putting Patients First” – Frampton, Gilpin and Charmel

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Written by Trevor Throness

Trevor is a veteran coach, keynote speaker, and the author of the book “The Power of People Skills” released by Career Press NY in 2017. He’s also written for or been featured in places like Forbes, Inc, The NY Post, The Globe and Mail, Entrepreneur, CEO Magazine, and numerous podcasts and interviews.

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