Managing Underperformers in the Workplace
Prepare for and conduct difficult conversations. Learn a variety of possible reactions of underperformers, and how to respond to them effectively.
Online Certificate Course
For Individuals and Teams
Mobile Friendly
Course Overview
Managers Underperformers in the Workplace is an online course designed to help managers address and resolve performance issues. The course provides a systematic approach to managing underperformance and equips managers with the communication, problem-solving, and decision-making skills required for successful outcomes. You will learn how to set expectations, give feedback, and take appropriate corrective action. In addition, you will become familiar with communication techniques that can help build a productive relationship with underperforming employees.
If you’ve been avoiding difficult conversations with underperforming employees, this course is the perfect place to start. You will gain a deeper understanding of the issues related to underperformance and learn how to craft an effective approach that meets both parties’ needs.
Course Content
Introduction
- Before You Begin
- Welcome FREE PREVIEW
- Download: Dealing with Under Performers Cheat Sheet
Module 1: Why Take Action with Underperformers
- Module 1 Introduction FREE PREVIEW
- The Job of a Leader FREE PREVIEW
- The Johari Window FREE PREVIEW
- Blind Spots FREE PREVIEW
- It’s Not Necessarily Their Fault FREE PREVIEW
- Is it Nice to Give Underperformance a Pass? FREE PREVIEW
- Module 1 Quiz
Module 2: How to Prepare for Conversations with Underperformers
- Module 2 Introduction
- The Star Chart
- Immaturity
- Prepare for the Reality Conversation
- Module 2 Quiz
Module 3: How to Conduct a Potentially Difficult Conversation
- Module 3 Introduction
- 2 Approaches to Difficult Conversations
- Reading: Nonverbal Communication
- 5 Steps to a Successful Conversation
- Module 3 Quiz
Module 4: How to Respond to Their Reactions
- Module 4 Introduction
- Cardinal Rules
- How to Handle Emotions
- Reading: A Landscape of Feelings
- Emotional Responses
- 3 Responses to Watch For
- Module 4 Quiz
Module 5: What to Do After the Conversation with Underperformers
- Module 5 Introduction
- Avoiding He Said/She Said
- Reading: It’s a Process!
- The ‘Commits’
- Module 5 Quiz
Wrap-up
- In Conclusion
- Final Test
- Download: Dealing with Under Performers Cheat Sheet
Earn Your Certificate of Achievement
Enhance your resume, advance your career, and showcase your leadership skills and passion for growth by sharing your certificate on LinkedIn.
Frequently Asked Questions
Are there any additional fees or costs?
No, everything is included within the subscription you select.
What is your refund policy?
PLI subscriptions are non-refundable. If you cancel your subscription, all course access, and additional features, will expire at the end of your billing cycle.
What currency are Professional Leadership Institute courses priced in?
All of the courses are priced in USD.
Can I download, keep and share the downloadable resources?
Yes! These downloadables include cheat sheets, templates and workbooks that you can keep and share with your coworkers, employees or friends.
Can I email instructors if I have questions or suggestions?
While the courses are self-study, we encourage students to reach out to us with questions or concerns. Please click the “feedback” tab on the right side of your screen while taking the courses to ask questions or provide feedback.
How long do I have to complete the course?
As the courses are self-study, you have an unlimited amount of time to complete each course.
Other Courses you might be interested in
Skills you'll learn:
- Implement the 4 steps needed to prepare for difficult conversations
- Know the 4 steps needed to conduct difficult conversations
- Understand a variety of possible reactions and know how to respond to each
Ready to get started?
Start learning today to expand your knowledge and grow your career.
Tips for more than 5 people?
Contact us to learn about customized training plans and group discounts!
Testimonials
Our Clients Love the Professional Leadership Institute
Your team will, too! Check out some reviews from our students.
The PLI program was invaluable to our network.
The range of topics delivered, the open dialogue, experience, and examples that PLI brought to each session were outstanding and provided a path for our Franchisees and Managers to look at leadership, coaching, and connecting with their teams in a new light. Many have implemented these strategies in their bakeries and have seen immediate results.
Michelle C.
COBS Bread
Highly recommend to help your team move forward
We have locations around BC and Alberta, so getting people on the same page can be very difficult... Until now. Our entire management team and location managers take the same great courses and then meet monthly online with our coach to apply it to our situation. People are engaged, the courses are excellent, we love our coach, and we are all learning together!
Jason Fawcett
President, Kelson Group
The result has been a transformation of our culture.
We decided to implement PLI's strategies across the country in over 150 locations and over 3500 employees.
The result has been a transformation of our culture. People's lives have been positively impacted - professionally and personally. Morale is high and sales and profits are up as a result.
Daryl Verbeek
Daryl Verbeek
We’ve learned how to fix ongoing personnel issues once and for all
The roadmap laid out set our business up to quintuple in sales. We've learned how to fix ongoing personnel issues once and for all, attract top talent, and spend our time focused on results, not internal staffing problems. I highly recommend PLI to you - it's worked for us!
John DeJong
Satisfied Client
I had no idea that running a business could be this fun!
In less than 18 months of working with Trevor, he has transformed my business from being average to exceptional, where mediocrity is not acceptable, where being great is standard. Working with PLI has allowed me to realize my dream of not simply owning a job, but owning a business.
Justin Bontkes
Principal, Caliber Projects
Our culture has taken major steps forward this year
Our culture has taken major steps forward this year with Trevor’s help. He is funny, relatable, and his tools are very very practical and have helped us focus and upgrade our teams throughout our retail network. Trevor recently spoke to an employee group, and one person remarked, “I could listen to Trevor all day.” We would highly recommend Trevor.
Stan Pridham
Founder, KMS Tools
The results have been remarkable
At first, we resisted, “This just won’t work with a law firm.” But we persisted and the results have been remarkable: our client base and profits have steadily improved, and staff engagement and morale is the healthiest its ever been.
Doug Lester
Partner, RDM Lawyers
Helped our fast-growing business become what it is today
I've experienced PLI's approach first hand and it's been crucial to sustaining our growth. I can't imagine a business that wouldn't benefit greatly from his help.
Brian Antenbring
Founder, TEEMA
Provided practical ways to make positive changes
Trevor was incredibly well-received by the entire organization. He was able to articulate people issues that many of our franchisees were experiencing and provided them with practical ways to make positive changes. We have implemented the Star Chart tool across the organization and see it as vital to building happy, effective teams.
Aaron Gillespie
President, COBS Bread