Managing Underperformers in the Workplace

Prepare for and conduct difficult conversations. Learn a variety of possible reactions of underperformers, and how to respond to them effectively.
Delivery Method
100% Self-Paced + Online
Assessment Method
5 Module Quizzes + 1 Final Test
Training Duration
1.5 Hr

By the end of this managing underperformers course, you will be able to:

  • Implement the 4 steps needed to prepare for difficult conversations
  • Know the 4 steps needed to conduct difficult conversations
  • Understand a variety of possible reactions and know how to respond to each

Course Curriculum

  • Before You Begin
  • Welcome FREE PREVIEW
  • Download: Dealing with Under Performers Cheat Sheet
  • Module 1 Introduction FREE PREVIEW
  • The Job of a Leader FREE PREVIEW
  • The Johari Window FREE PREVIEW
  • Blind Spots FREE PREVIEW
  • It’s Not Necessarily Their Fault FREE PREVIEW
  • Is it Nice to Give Underperformance a Pass? FREE PREVIEW
  • Module 1 Quiz
  • Module 2 Introduction
  • The Star Chart
  • Immaturity
  • Prepare for the Reality Conversation
  • Module 2 Quiz
  • Module 3 Introduction
  • 2 Approaches to Difficult Conversations
  • Reading: Nonverbal Communication
  • 5 Steps to a Successful Conversation
  • Module 3 Quiz
  • Module 4 Introduction
  • Cardinal Rules
  • How to Handle Emotions
  • Reading: A Landscape of Feelings
  • Emotional Responses
  • 3 Responses to Watch For
  • Module 4 Quiz
  • Module 5 Introduction
  • Avoiding He Said/She Said
  • Reading: It’s a Process!
  • The ‘Commits’
  • Module 5 Quiz
  • In Conclusion
  • Final Test
  • Download: Dealing with Under Performers Cheat Sheet

Frequently Asked Questions

No, everything is included within the subscription you select.

PLI subscriptions are non-refundable. If you cancel your subscription, all course access, and additional features, will expire at the end of your billing cycle.

All of the courses are priced in USD.

Yes! These downloadables include cheat sheets, templates and workbooks that you can keep and share with your coworkers, employees or friends.

While the courses are self-study, we encourage students to reach out to us with questions or concerns. Please click the “feedback” tab on the right side of your screen while taking the courses to ask questions or provide feedback.

As the courses are self-study, you have an unlimited amount of time to complete each course.

What Our Students Say

The PLI program was invaluable to our network. The range of topics delivered, the open dialogue, experience, and examples that Professional Leadership Institute brought to each session were outstanding and provided a path for our Franchisees and Managers to look at Leadership, Coaching, and connecting with their teams in a new light. Many of our franchisees and leaders have implemented these strategies in their bakeries and have seen immediate results—particularly as it relates to understanding their teams better on the STAR chart and getting comfortable with having difficult discussions. We highly recommend this program to those considering it. Thank you, Trevor!
Michelle Chudoba, COBS Bread
“We have locations around BC and Alberta, so getting people on the same page can be very difficult… Until now. Our entire management team and location managers take the same great courses from PLI and then meet monthly online with our coach to apply it to our situation. People are engaged, the courses are excellent, we love our coach, and we are all learning together! I would highly recommend PLI to help your team move forward!”
Jason Fawcett
Jason Fawcett
"We decided to implement PLI's strategies across the country in over 150 locations and over 3500 employees.  The result has been a transformation of our culture.  People's lives have been positively impacted - professionally and personally.  Morale is high and sales and profits are up as a result."
Daryl Verbeek
The roadmap laid out set our business up to quintuple in sales.  We've learned how to fix ongoing personnel issues once and for all, attract top talent, and spend our time focused on results, not internal staffing problems.  I highly recommend PLI to you - it's worked for us!
John DeJong
Managing Underperformers in the Workplace
Rated 4.9 out of 5
4.9 out of 5 stars (based on 9 reviews)
Very good11%
Approximately 2 hours to complete
100% online and self-paced

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Learn how to get people right with our practical curriculum taught by instructors with real-world experience.

PLI Standard Certificate
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