Managing Underperformers in the Workplace
Prepare for and conduct difficult conversations. Learn a variety of possible reactions of underperformers, and how to respond to them effectively.
Online Certificate Course
For Individuals and Teams
Mobile Friendly
Course Overview
Managers Underperformers in the Workplace is an online course designed to help managers address and resolve performance issues. The course provides a systematic approach to managing underperformance and equips managers with the communication, problem-solving, and decision-making skills required for successful outcomes. You will learn how to set expectations, give feedback, and take appropriate corrective action. In addition, you will become familiar with communication techniques that can help build a productive relationship with underperforming employees.
If you’ve been avoiding difficult conversations with underperforming employees, this course is the perfect place to start. You will gain a deeper understanding of the issues related to underperformance and learn how to craft an effective approach that meets both parties’ needs.
Course Content
Introduction
- Before You Begin
- Welcome FREE PREVIEW
- Download: Dealing with Under Performers Cheat Sheet
Module 1: Why Take Action with Underperformers
- Module 1 Introduction FREE PREVIEW
- The Job of a Leader FREE PREVIEW
- The Johari Window FREE PREVIEW
- Blind Spots FREE PREVIEW
- It’s Not Necessarily Their Fault FREE PREVIEW
- Is it Nice to Give Underperformance a Pass? FREE PREVIEW
- Module 1 Quiz
Module 2: How to Prepare for Conversations with Underperformers
- Module 2 Introduction
- The Star Chart
- Immaturity
- Prepare for the Reality Conversation
- Module 2 Quiz
Module 3: How to Conduct a Potentially Difficult Conversation
- Module 3 Introduction
- 2 Approaches to Difficult Conversations
- Reading: Nonverbal Communication
- 5 Steps to a Successful Conversation
- Module 3 Quiz
Module 4: How to Respond to Their Reactions
- Module 4 Introduction
- Cardinal Rules
- How to Handle Emotions
- Reading: A Landscape of Feelings
- Emotional Responses
- 3 Responses to Watch For
- Module 4 Quiz
Module 5: What to Do After the Conversation with Underperformers
- Module 5 Introduction
- Avoiding He Said/She Said
- Reading: It’s a Process!
- The ‘Commits’
- Module 5 Quiz
Wrap-up
- In Conclusion
- Final Test
- Download: Dealing with Under Performers Cheat Sheet
Earn Your Certificate of Achievement
Enhance your resume, advance your career, and showcase your leadership skills and passion for growth by sharing your certificate on LinkedIn.
Frequently Asked Questions
Are there any additional fees or costs?
No, everything is included within the subscription you select.
What is your refund policy?
PLI subscriptions are non-refundable. If you cancel your subscription, all course access, and additional features, will expire at the end of your billing cycle.
What currency are Professional Leadership Institute courses priced in?
All of the courses are priced in USD.
Can I download, keep and share the downloadable resources?
Yes! These downloadables include cheat sheets, templates and workbooks that you can keep and share with your coworkers, employees or friends.
Can I email instructors if I have questions or suggestions?
While the courses are self-study, we encourage students to reach out to us with questions or concerns. Please click the “feedback” tab on the right side of your screen while taking the courses to ask questions or provide feedback.
How long do I have to complete the course?
As the courses are self-study, you have an unlimited amount of time to complete each course.
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Skills you'll learn:
- Implement the 4 steps needed to prepare for difficult conversations
- Know the 4 steps needed to conduct difficult conversations
- Understand a variety of possible reactions and know how to respond to each
Ready to get started?
Start learning today to expand your knowledge and grow your career.
Tips for more than 5 people?
Contact us to learn about customized training plans and group discounts!
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