McAlister’s Deli – Case Study

McAlister's Deli

History of McAlister’s Deli

The original McAlister’s Deli in Oxford, Mississippi, took inspiration from the 1989 film, Heart of Dixie. Retired dentist Dr. Don Newcomb purchased the restaurant location after crews had retrofitted an old gas station into a 1950’s diner for the movie. In that same year, McAlister’s Deli opened their doors to serve homestyle meals to the Oxford community.

By 1994, Newcomb was expanding into franchising. In 1999, Newcomb sold the company to the then CEO, Michael Stack, and executive Philip Friedman. Today, private equity company Roark Capital Group owns the franchise through their subsidiary, Focus Brands. They purchased the company in 2005.

The Fast Casual Food industry

The restaurant industry in the United States is broken into many sub-sectors. Restaurant chains like McAlister’s Deli fall into a special area between traditional sit down and fast food. Within fast food there is a paradigm of restaurants ranging from true fast food (think McDonalds) to fast casual, which offers a bit more service.

In the United States, the Fast Food Restaurants industry is a $279B market[1]. While revenues grew at an annual rate of 1.1% over the past five years, profitability has suffered. Competition from within and outside the industry for share of consumer’s stomach has kept prices low while costs of labour have increased. Government stay-at-home orders in response to the pandemic have also driven down demand.

Over the next five years, the industry is estimated to grow at an annual rate of 3%[1]. Growth will come from the lift on stay-at-home orders, which will drive consumer demand. However, competition will continue to intensify, and food prices will increase. As a result, consumers may opt to dine in restaurants instead of fast casual.

Competitive landscape

The quick-service food industry in the United States is highly fragmented. The leader in the fast-casual sector is Chipotle Mexican Grill, with 2.6%. The most recognizable brand, McDonalds, comes in second with only 0.9%[1]. Restaurants in this industry sit across a spectrum of fast food to fast casual. For instance, companies like McAlister’s Deli and Panera Bread sit closer to fast-casual, offering a wide selection of foods with restaurant-style seating.

Want to start achieving your personal goals today? Take our free course on Building Your Personal Annual Plan.

McAlister’s Deli business model

As a franchise, McAlister’s Deli’s value proposition is simple: the franchise charges fees to franchisees for owning and operating McAlister’s Deli restaurants. Entrepreneurs who want to open a restaurant may opt for a franchise like McAlister’s Deli for many reasons. First, it has a recognizable brand, which likely means they will have customers without significant effort in marketing. Next, running a franchise allows the owners to learn all the inner workings of the restaurant business while minimizing risk; they are learning tried and true systems rather than having to learn through trial and error.

McAlister’s Deli success factors

One of McAlister’s Deli’s success factor is their ability to attract mega multi-unit franchisors. In fall of 2019, McAlister’s Deli secured a deal with Best Choice Restaurants to expand into Florida, Louisiana, and Texas by adding 47 restaurants within seven years. Having reputable companies, like Best Choice Restaurants, operate multiple locations means comes with many advantages. Firstly, such companies minimize the risk of expansion by leveraging their in depth restauranteur knowledge. The result is a win-win for all franchisees as the new franchisee will help drive brand value for the chain. Additionally, the franchise can leverage learnings that large operators have from running other restaurant chains. This means increasing the economies of learning for the franchise without the company bearing the risk.

Another success factor of McAlister’s Deli the reputation around their sweet tea. Their franchise is known for their famous tea has. As a result, food bloggers and influencer chefs alike post copy cat recipes of the sweet tea online. Having such popular products helps build brand value. Therefore, both corporate and franchise stores benefit from higher sales.

Finally, McAlister’s Deli’s parent company, Focus Brands, works exclusively in the franchise space. They own other notable quick-service restaurants, such as Auntie Anne’s and Cinnabon. McAlister’s Deli can leverage the depth in experience by applying key learnings and insights into their operations.

Looking ahead

As McAlister’s Deli continues their national expansion, they will need to be cognizant of changing consumer tastes. Increasing trends in health consciousness and social issues are driving consumers to opt for plant-based alternatives and vegan options. In any case, McAlister’s Deli will want to ensure they develop products that match the evolving tastes and values of their customers.

Furthermore, as the US customers emerge from the stay-at-home orders, McAlister’s Deli will need to be thoughtful in the services that they offer beyond food that will allow them to remain competitive. For many organizations, this means building services that provide consumers extra convenience. For example, online ordering and curb-side pick-up have become popular options during the pandemic. These options will need to remain and evolve as we enter the new normal.

[1] Thi Le, “Fast Food Restaurants in the US,” IBISWorld, April 2021

Related Readings

Getting People Right (GPR) is an educational website providing professionals from all types of businesses with practical education in entrepreneurial leadership. To keep evolving your leadership toolkit, additional GPR resources below will be useful:

Recommended Resources:

Uncover your strengths and weaknesses with our complimentary assessment. Boost your effectiveness at work and with your team.

Free Resource Library
Access our extensive collection of valuable resources for instant support in your personal and professional growth.

Explore Our Course Library
Enhance your leadership skills with our diverse selection of courses. Take your abilities to the next level and become a more effective leader and team player.


Our Clients Love the Professional Leadership Institute

Your team will, too! Check out some reviews from our students.
The PLI program was invaluable to our network.
The range of topics delivered, the open dialogue, experience, and examples that PLI brought to each session were outstanding and provided a path for our Franchisees and Managers to look at leadership, coaching, and connecting with their teams in a new light. Many have implemented these strategies in their bakeries and have seen immediate results.
Michelle C.
COBS Bread
Highly recommend to help your team move forward
We have locations around BC and Alberta, so getting people on the same page can be very difficult... Until now. Our entire management team and location managers take the same great courses and then meet monthly online with our coach to apply it to our situation. People are engaged, the courses are excellent, we love our coach, and we are all learning together!
Jason Fawcett
President, Kelson Group
The result has been a transformation of our culture. 
We decided to implement PLI's strategies across the country in over 150 locations and over 3500 employees.  The result has been a transformation of our culture.  People's lives have been positively impacted - professionally and personally.  Morale is high and sales and profits are up as a result.
Daryl Verbeek
Daryl Verbeek
We’ve learned how to fix ongoing personnel issues once and for all
The roadmap laid out set our business up to quintuple in sales.  We've learned how to fix ongoing personnel issues once and for all, attract top talent, and spend our time focused on results, not internal staffing problems.  I highly recommend PLI to you - it's worked for us!
John DeJong
Satisfied Client
I had no idea that running a business could be this fun!
In less than 18 months of working with Trevor, he has transformed my business from being average to exceptional, where mediocrity is not acceptable, where being great is standard.  Working with PLI has allowed me to realize my dream of not simply owning a job, but owning a business.
Justin Bontkes
Principal, Caliber Projects
Our culture has taken major steps forward this year
Our culture has taken major steps forward this year with Trevor’s help.  He is funny, relatable, and his tools are very very practical and have helped us focus and upgrade our teams throughout our retail network. Trevor recently spoke to an employee group, and one person remarked, “I could listen to Trevor all day.”   We would highly recommend Trevor.
Stan Pridham
Founder, KMS Tools
The results have been remarkable
At first, we resisted, “This just won’t work with a law firm.” But we persisted and the results have been remarkable: our client base and profits have steadily improved, and staff engagement and morale is the healthiest its ever been.
Doug Lester
Partner, RDM Lawyers
Helped our fast-growing business become what it is today
I've experienced PLI's approach first hand and it's been crucial to sustaining our growth.  I can't imagine a business that wouldn't benefit greatly from his help.
Brian Antenbring
Founder, TEEMA
Provided practical ways to make positive changes
Trevor was incredibly well-received by the entire organization. He was able to articulate people issues that many of our franchisees were experiencing and provided them with practical ways to make positive changes. We have implemented the Star Chart tool across the organization and see it as vital to building happy, effective teams.
Aaron Gillespie
President, COBS Bread
Scroll to Top

Start Learning Today

For Individuals

Unlock your potential and accelerate your career with sought-after management and leadership skills.


Transform Your Organization

For Teams

Book a consultation to discuss your challenges and discover how we can help you build a winning team.


Sign Up For Weekly Tips!

Get Weekly Coaching Tips Straight To Your Inbox Every Monday.