Vystar – Case Study

vystar pic from florida

History of Vystar

It was historically difficult for blue-collar workers to have access to credit lines and car financing during the 1950s. With the idea of founding a space where working people with little options could access bank accounts and loans, Vystar was born.
 
Created in 1952, Vystar was initially under the name of Jax Navy Federal Credit Union. Its original concept was to help the military community of Jacksonville, Florida. Located within the limits of the city were the Jax Naval Air Station and the employees and families who lived on base. As a result of the Vystar credit union opening their doors, the people who needed it the most now had access to fair financial services
 
With over 41 branches by 2016, Vystar today is one of the largest credit unions in the United States. By the time they opened, they already had 1,100 members and today they serve over 500,000 customers across the country.

Key Takeaways

  • Vystar is one of the largest credit unions in the United States and has over 41 branches
  • Their customers are mostly people with fewer assets and are generally not bankable
  • Vystar specifically has made a name out of being extremely community-based

History of the Financial Industry

The financial services industry is what we call the grouping of all money management institutions. They work both for individuals as well as businesses. Anything from lending to managing investments, would all fall under this same financial umbrella. Added to this would also be the offering of insurance services and the safe transfer of funds, to name a few.
 
It would make sense then that the financial industry is, as no surprise, a particularly lucrative one. As of 2019, the market size was around $22,219 billion. Within the next two years alone, it’s anticipated to reach $26521.67 billion. The credit union industry specifically, however, actually has quite a low market share within the US. From 2015 to 2020 it’s seen an average growth of only 3.2%.
 

Customers and Competitors

Vystar’s customers seem to be people with overall lower assets, or less familiar with the ins and outs of the banking world. According to customer reviews, they offer detailed and helpful customer service. Members seem to choose them because of the knowledge they provide those needing more information on how to manage their money. Added to this are the lower operational fees they offer in comparison to bigger banks.
In terms of competition, Vystar is ranked as the 16th largest credit union in the United States. Direct competitors seem to have been established for a longer period of time in comparison. This has allowed them to build a more robust community with greater assets. 

Vystar Business Model

The concept of credit unions has been around since the mid-1800s in Europe. The idea was to offer a less expensive and more regulated option for those who were living within less affluent urban and rural areas. The financial industry was not generally a place made for low-income people, and so banking for them was a very difficult task during that time.
 
Credit unions were created as member-owned financial institutions that were not-for-profit operations. The concept centred around a community banding together to help each other. Everyone would pool their savings together, and offer loans to neighbours and friends for low interest rates. Added to this was that credit unions, as not-for-profit organizations, were exempt from federal and state income taxes. This meant that any extra profit was divided among the union members as dividends.
 

Vystar Success Factors

From the get-go, the idea of a credit union tends to attract quite a large customer base. Everyone who’s not able to receive financial services from a larger bank will find themselves in front of a credit union instead. Vystar specifically has made a name out of being extremely community-based. It seems as if to them, the primary focus is less about making money and more about serving their members. This is both reflected in their founding story and still upheld today via their core values of integrity, trust, respect and loyalty.
 

Looking Ahead

The financial industry as a whole has seen an increase in non-cash-based processing options within the last several years. Spurred by a rising need for simple and fast banking options, as well as the growth of the internet and mobile markets, the industry has seen a clear move towards online-based transactions. This has also been thanks to a global change towards more real-time money transactions. As a reference point, fewer cash-based transactions were worth around $387.3 billion in 2014.
 
To adapt to this changing market, Vystar would benefit from focusing its energy on developing and implementing the changes needed to adapt to the non-cash sector of the industry. This is where the majority of the future financial growth will likely be happening.

Related Readings

Professional Leadership Institute (PLI) is an educational website providing professionals from all types of businesses with practical education in entrepreneurial leadership. To keep evolving your leadership toolkit, additional PLI resources below will be useful:

Recommended Resources:
 

Uncover your strengths and weaknesses with our complimentary assessment. Boost your effectiveness at work and with your team.

Free Resource Library: Access our extensive collection of valuable resources for instant support in your personal and professional growth.

Explore Our Course Library:

Enhance your leadership skills with our diverse selection of courses. Take your abilities to the next level and become a more effective leader and team player.

Testimonials

Our Clients Love the Professional Leadership Institute

Your team will, too! Check out some reviews from our students.
The PLI program was invaluable to our network.
The range of topics delivered, the open dialogue, experience, and examples that PLI brought to each session were outstanding and provided a path for our Franchisees and Managers to look at leadership, coaching, and connecting with their teams in a new light. Many have implemented these strategies in their bakeries and have seen immediate results.
Michelle C.
COBS Bread
Highly recommend to help your team move forward
We have locations around BC and Alberta, so getting people on the same page can be very difficult... Until now. Our entire management team and location managers take the same great courses and then meet monthly online with our coach to apply it to our situation. People are engaged, the courses are excellent, we love our coach, and we are all learning together!
Jason Fawcett
President, Kelson Group
The result has been a transformation of our culture. 
We decided to implement PLI's strategies across the country in over 150 locations and over 3500 employees.  The result has been a transformation of our culture.  People's lives have been positively impacted - professionally and personally.  Morale is high and sales and profits are up as a result.
Daryl Verbeek
Daryl Verbeek
We’ve learned how to fix ongoing personnel issues once and for all
The roadmap laid out set our business up to quintuple in sales.  We've learned how to fix ongoing personnel issues once and for all, attract top talent, and spend our time focused on results, not internal staffing problems.  I highly recommend PLI to you - it's worked for us!
John DeJong
Satisfied Client
I had no idea that running a business could be this fun!
In less than 18 months of working with Trevor, he has transformed my business from being average to exceptional, where mediocrity is not acceptable, where being great is standard.  Working with PLI has allowed me to realize my dream of not simply owning a job, but owning a business.
Justin Bontkes
Principal, Caliber Projects
Our culture has taken major steps forward this year
Our culture has taken major steps forward this year with Trevor’s help.  He is funny, relatable, and his tools are very very practical and have helped us focus and upgrade our teams throughout our retail network. Trevor recently spoke to an employee group, and one person remarked, “I could listen to Trevor all day.”   We would highly recommend Trevor.
Stan Pridham
Founder, KMS Tools
The results have been remarkable
At first, we resisted, “This just won’t work with a law firm.” But we persisted and the results have been remarkable: our client base and profits have steadily improved, and staff engagement and morale is the healthiest its ever been.
Doug Lester
Partner, RDM Lawyers
Helped our fast-growing business become what it is today
I've experienced PLI's approach first hand and it's been crucial to sustaining our growth.  I can't imagine a business that wouldn't benefit greatly from his help.
Brian Antenbring
Founder, TEEMA
Provided practical ways to make positive changes
Trevor was incredibly well-received by the entire organization. He was able to articulate people issues that many of our franchisees were experiencing and provided them with practical ways to make positive changes. We have implemented the Star Chart tool across the organization and see it as vital to building happy, effective teams.
Aaron Gillespie
President, COBS Bread
Scroll to Top

Start Learning Today

For Individuals

Unlock your potential and accelerate your career with sought-after management and leadership skills.

 

Transform Your Organization

For Teams

Book a consultation to discuss your challenges and discover how we can help you build a winning team.

 

Sign Up For Weekly Tips!

Get Weekly Coaching Tips Straight To Your Inbox Every Monday.