Don’t Rely on Gratitude

Never assume that customers and clients are motivated by gratitude for what you may have helped them with in the past.

In fact, gratitude is an attitude that some will reject, because it can:

  • Make them feel like they didn’t achieve on their own
  • Give them guilt feelings over what they owe to you

If this is how they feel, they’ll choose help from someone else in the future.

Much better to forget the past and think in terms of how you can help your client in the future.  Keep your thought leadership, innovative ideas, brands and intellectual property in front of them.  Don’t be arrogant about it, but do be consistent.

If you do that, they’ll keep on calling and calling.

Get Trevor's Weekly Tips Straight To Your Inbox

    Related posts

    Differences between Millennials and Gen Z in the Workplace

    Differences between Millennials and Gen Z in the Workplace Key Takeaways   Millennials and Gen Z prefer to be in…

    When Billy has a problem with Susie AND with Bobby AND with Janie...

    This week I was approached by a guy who I hadn’t seen in years.   He immediately cornered me and told…

    Are You A Good Person?

    Today I want to share some basic wisdom.  Wisdom about living life at work and at home. Our default is…

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    Ready to get started?

    Learn how to get people right with our practical curriculum taught by instructors with real-world experience.

    PLI-Cert_Leadership Fundamentals_
    Scroll to Top