Is there unrest on your team? Do you go to bed feeling uneasy or unsure of where your team is at? Are you concerned that your team may be falling apart? If so, see if you can relate to any of these steps that I see happen again and again.
An offense occurs
Offenses can vary. Bear in mind that in the mind of the offender, nothing bad may have happened. Their intention may have been perfectly neutral. However, offense is taken. This looks like:
- An abrupt answer in a meeting
- A controversial decision made about an important issue
- Saying no to a raise or promotion
- Someone feeling ignored or left out of the loop
- Egos bruised, status impaired, popularity dampened, power curtailed, money withheld
The possibilities are endless. Humans are machines for taking offense. We love it. It’s better than Disneyland for sheer entertainment/conversation value.
People feel wronged and share their feelings with close friends
It’s really no fun to feel offended and stew all alone. The fun really begins when we include others who take our part. That way we can dissect the issue, exaggerate the offense, proclaim our innocence, altruism, and downright nobility of spirit, and of course smear the other party as the irredeemable villain.
Does this have any ring of truth to it? I’m going to say that we’ve all done this to some degree or another.
Meanwhile, the other (villain) party is busy doing the same thing. They’ve heard that you’re offended and are Stunned! Shocked! But not really SURPRISED at your immaturity. What else would they expect?
This is the disappointing way that immature people act. Plus, the villain leads a high and lonely vigil as leader and has to expect this sort of behavior from the minions.
So, they go to their friends, dissect the issue, exaggerate the offense and… you get it.
Here are the questions neither side is typically much interested in discussing:
- What is the other person’s concern? Can I clearly state their case and fully understand their perspective?
- Is there some validity to their complaint?
- How have I contributed to the breakdown of the relationship?
- What do I need to apologize for?
This isn’t theory by the way. I’ve sat in the offices of both sides numerous times and listened to the stories/patterns.
It’s like a bad formulaic superhero movie; always the same pattern. (Seriously? Another Spiderman sequel?!)
Leadership is blamed for handling things badly
Now the camps start mobilizing for battle. The offended camp busily sells memberships to their party and enlists support. They begin to circulate the rumor that leadership is totally out to lunch and out of touch and incompetent and maybe even evil. Or possibly EEVEEL. They’re that bad. Transylvanian vampires in leadership!
Not only are leaders incompetent, but their motive is to ruin the enterprise.
People say things they regret (and don’t even mean)
Now all parties have given leave of their senses. They say things out loud that can’t be taken back, or worse, put them in writing. Ideally over email or on social media where it will be screenshotted and reviewed regularly until 2058 and beyond.
Crazily, these things are blurted out in the heat of battle and are often not even meant or believed. It just feels so great to swing that broadsword. Who can resist the lust for battle? It’s like the old Viking berserkers (Disclosure: I have Norwegian blood and have inherited the berserker spirit) who completely lose their minds once the fight has begun.
I see these comments in emails or (worse) Facebook and shake my head. Sigh.
Now we’ve reached the pitch of battle.
How to defuse the situation before it turns ugly
Easy. Here are a few ideas:
- As soon as email starts to convey emotion, stop writing, pick up the phone, schedule a virtual call, or walk over to the other person’s workstation and TALK about it
- Engage in a 2-minute conversation. If you feel that something may be a bit off, say this to the other person: “Maybe I’m crazy, but I feel like there may be some tension in our relationship. Is that true, and if so, is there something I need to apologize for?”
- Don’t make negative assumptions. Assume the other party has good motives (which they almost always do btw)
- Don’t harbor negative feelings past 24 hours. If you don’t feel okay about a relationship after that time period, sit down and talk it through
- Really listen: Ask, “Could you explain how you’re feeling until you feel like I get it?”
- Be loyal. True loyalty is displayed when there appear to be 10 reasons NOT to be loyal
The secret of getting ahead is getting started,
Trevor Throness is a speaker, consultant, and author of “The Power of People Skills.” He is also co-founder and senior instructor at www.professionalleadershipinstitute.com https://www.professionalleadershipinstitute.com/
Find more about “The Power of People Skills” here: https://www.amazon.com/Power-People-Skills-Dramatically-Performance/dp/1632651068