Master The Skill Of Body Language

Sign Up For Weekly Tips! Get Trevor’s Weekly Tips Straight To Your Inbox!

I’ve been married for 26 years (to the same person!) and we’ve been a couple for 28.  It’s uncanny how well we’ve grown to know each other and how we instantly read each other’s body language.

I know if she’s mad when she walks behind me and I’m sitting on the couch, unable to see her.  I just know.  She isn’t stomping.  I can just tell by… I don’t even know.  And pretty much every time I’m right.

She knows how I’m doing the moment I come home.  If I ever had an affair, I imagine I would walk in the door and she would instantly scream in outrage from the kitchen, “WHAT ARE YOU DOING WITH ANOTHER WOMAN?!”  She wouldn’t have to talk to me, she’d just know.

We all communicate a lot without using words.

This is popularly known as ‘body language.’

In 1971 Albert Mehrabian published the book Silent Messages, where he discussed his research on non-verbal communication.

He concludes that in a sales context, prospects base their assessments of credibility on factors other than the words the salesperson speaks.  The prospects studied assign 55% of their evaluation to the speaker’s body language and another 38% to the tone and music of their voice.

They assigned only 7% of their credibility assessment to the salesperson’s actual words.

Did you get that?  What if he’s way off base and words count for 14%.  Or 24%?  The non verbal numbers are still huge.  So, what messages do you convey to people around you without using any words?

Here are some simple ways to vastly improve your non verbal communication at work:

Don’t look at your phone during conversations

This is a bad one.  It communicates that the person you’re speaking to isn’t nearly as important as someone else you might have a chance to talk to in some far away land.

Keep your attention focused on the person you’re speaking with

The most common form of distraction is other people. You’re chatting with someone, you catch the eye of someone in the background and are distracted and look away.  Fight this impulse!  Pay exclusive attention to the person you’re speaking with and it will be noticed.  No one does this.  You’ll be the only one.

Stand up to greet someone when they walk into the room

I’m a big believer in this, and again, if you do it, you’ll be the only one. It sends a huge nonverbal message that you value the person and show them respect.

Smile even when (especially when) you don’t feel like it

I believe that we all have a moral duty to be cheerful. Note that I didn’t say happy; I said cheerful.  That’s an act of your will.  While other people can’t make us happy, they can make us miserable!  Have you ever worked/lived with a miserable person?  It’s contagious and it sucks the joy out of life.  So make up your mind to be cheerful, even when you don’t feel it.

Some of the most cheerful people lead the hardest lives.  As Abraham Lincoln said, “Most people are about has happy as they make up their minds to be.”  Use the most important body language.  Smile.

Encourage conversation by nodding, saying ‘uh huh’ and smiling

This is a basic skill that most people don’t know. When you’re meeting with a client or a team member or your spouse, smile and encourage them to keep talking.  I have found that many times the ‘cure’ for a person’s problems is simply to be listened to.  When is the last time someone really listened intently to you?  It doesn’t happen often, and if you do it, you’ll stand out as someone who is different than everyone else.

Remember the Silent Messages study, and make sure your expression and tone of voice match your heart!

pic hero trevor

Trevor Throness is a speaker, consultant, and author of “The Power of People Skills.”  He is also co-founder and senior instructor at

Find more about “The Power of People Skills” here:

Recommended Resources:

Uncover your strengths and weaknesses with our complimentary assessment. Boost your effectiveness at work and with your team.

Free Resource Library: Access our extensive collection of valuable resources for instant support in your personal and professional growth.

Explore Our Course Library:

Enhance your leadership skills with our diverse selection of courses. Take your abilities to the next level and become a more effective leader and team player.
Written by Trevor Throness
Trevor is a veteran coach, keynote speaker, and the author of the book “The Power of People Skills” released by Career Press NY in 2017. He’s also written for or been featured in places like Forbes, Inc, The NY Post, The Globe and Mail, Entrepreneur, CEO Magazine, and numerous podcasts and interviews.


Our Clients Love the Professional Leadership Institute

Your team will, too! Check out some reviews from our students.
The PLI program was invaluable to our network.
The range of topics delivered, the open dialogue, experience, and examples that PLI brought to each session were outstanding and provided a path for our Franchisees and Managers to look at leadership, coaching, and connecting with their teams in a new light. Many have implemented these strategies in their bakeries and have seen immediate results.
Michelle C.
COBS Bread
Highly recommend to help your team move forward
We have locations around BC and Alberta, so getting people on the same page can be very difficult... Until now. Our entire management team and location managers take the same great courses and then meet monthly online with our coach to apply it to our situation. People are engaged, the courses are excellent, we love our coach, and we are all learning together!
Jason Fawcett
President, Kelson Group
The result has been a transformation of our culture. 
We decided to implement PLI's strategies across the country in over 150 locations and over 3500 employees.  The result has been a transformation of our culture.  People's lives have been positively impacted - professionally and personally.  Morale is high and sales and profits are up as a result.
Daryl Verbeek
Daryl Verbeek
We’ve learned how to fix ongoing personnel issues once and for all
The roadmap laid out set our business up to quintuple in sales.  We've learned how to fix ongoing personnel issues once and for all, attract top talent, and spend our time focused on results, not internal staffing problems.  I highly recommend PLI to you - it's worked for us!
John DeJong
Satisfied Client
I had no idea that running a business could be this fun!
In less than 18 months of working with Trevor, he has transformed my business from being average to exceptional, where mediocrity is not acceptable, where being great is standard.  Working with PLI has allowed me to realize my dream of not simply owning a job, but owning a business.
Justin Bontkes
Principal, Caliber Projects
Our culture has taken major steps forward this year
Our culture has taken major steps forward this year with Trevor’s help.  He is funny, relatable, and his tools are very very practical and have helped us focus and upgrade our teams throughout our retail network. Trevor recently spoke to an employee group, and one person remarked, “I could listen to Trevor all day.”   We would highly recommend Trevor.
Stan Pridham
Founder, KMS Tools
The results have been remarkable
At first, we resisted, “This just won’t work with a law firm.” But we persisted and the results have been remarkable: our client base and profits have steadily improved, and staff engagement and morale is the healthiest its ever been.
Doug Lester
Partner, RDM Lawyers
Helped our fast-growing business become what it is today
I've experienced PLI's approach first hand and it's been crucial to sustaining our growth.  I can't imagine a business that wouldn't benefit greatly from his help.
Brian Antenbring
Founder, TEEMA
Provided practical ways to make positive changes
Trevor was incredibly well-received by the entire organization. He was able to articulate people issues that many of our franchisees were experiencing and provided them with practical ways to make positive changes. We have implemented the Star Chart tool across the organization and see it as vital to building happy, effective teams.
Aaron Gillespie
President, COBS Bread
Scroll to Top

Start Learning Today

For Individuals

Unlock your potential and accelerate your career with sought-after management and leadership skills.


Transform Your Organization

For Teams

Book a consultation to discuss your challenges and discover how we can help you build a winning team.


Sign Up For Weekly Tips!

Get Weekly Coaching Tips Straight To Your Inbox Every Monday.