Most Communication Is Non-Verbal

Communication involves a lot more than just the words you use.  Did you know that:

  • 55% of communication is visual – your body language and eye contact
  • 38% is vocal – the pitch, speed and volume levels that you use
  • 7% involves the actual words you use

So ask yourself:

  • How effective is email as a communication tool?
  • How important is it to meet customers/employees face to face?
  • How important is it to be enthusiastic as a leader?

The answer key is:

  • Not very
  • Very
  • Critical

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