Communication involves a lot more than just the words you use. Did you know that:
- 55% of communication is visual – your body language and eye contact
- 38% is vocal – the pitch, speed and volume levels that you use
- 7% involves the actual words you use
So ask yourself:
- How effective is email as a communication tool?
- How important is it to meet customers/employees face to face?
- How important is it to be enthusiastic as a leader?
The answer key is:
- Not very