No One Can Choose Your Attitude for You

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Recently I had to send a same-day package to Vancouver from where I live in the suburbs.  So I went to the counter of a popular courier service which I won’t name (ok what the heck, it was Purolator) and asked to have my parcel shipped.

The semi-somnambulant millennial manning the counter looked at me with vacant eyes and murmured, “We don’t do same day.  You’ll have to try our branch across town.”

I went across town to the other branch only to discover that it was closed for another 15 minutes.  Being forced to sit in my car, immobile and unproductive while the rain falls steadily on my windshield is a tremendous test of character for me.  The minutes ticked away.  Precious moments that I would never again be able to get back, gone; slipping into eternity, forever.

When the store finally opened, I burst through the front door to find a pleasant lady on the other side of the counter.   Not chirpy, not over the top friendly, but cheerful and ready to help.  I asked her for the same day service option, and she informed me that unfortunately neither store offered this service.  She was professional and apologetic.

I really wanted to get mad at her; at the store; at the situation; I’m good at it too, but I just couldn’t bring myself to do it.  She was too dang nice.

Her job wasn’t the best job in the world, and probably not the highest paying.  But it was clear that she cared.

Martin Luther once said, “If a man is called to be a street sweeper, he should sweep even as Michelangelo painted, or Beethoven composed music, or Shakespeare wrote poetry.  He should sweep streets so well that all the hosts of heaven and earth will pause to say, Here lived a great street sweeper who did his job well.”

You may not be in your dream job today.  But the way to get there is to be pleasant, to be engaged in what you’re doing, and to care.

No one can choose your attitude for you.  Not the weather, not a cranky boss, not a sick child, not a toxic co-worker.  That decision belongs to you and you alone.

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Written by Trevor Throness
Trevor is a veteran coach, keynote speaker, and the author of the book “The Power of People Skills” released by Career Press NY in 2017. He’s also written for or been featured in places like Forbes, Inc, The NY Post, The Globe and Mail, Entrepreneur, CEO Magazine, and numerous podcasts and interviews.

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The range of topics delivered, the open dialogue, experience, and examples that PLI brought to each session were outstanding and provided a path for our Franchisees and Managers to look at leadership, coaching, and connecting with their teams in a new light. Many have implemented these strategies in their bakeries and have seen immediate results.
Michelle C.
COBS Bread
Highly recommend to help your team move forward
We have locations around BC and Alberta, so getting people on the same page can be very difficult... Until now. Our entire management team and location managers take the same great courses and then meet monthly online with our coach to apply it to our situation. People are engaged, the courses are excellent, we love our coach, and we are all learning together!
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The result has been a transformation of our culture. 
We decided to implement PLI's strategies across the country in over 150 locations and over 3500 employees.  The result has been a transformation of our culture.  People's lives have been positively impacted - professionally and personally.  Morale is high and sales and profits are up as a result.
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I had no idea that running a business could be this fun!
In less than 18 months of working with Trevor, he has transformed my business from being average to exceptional, where mediocrity is not acceptable, where being great is standard.  Working with PLI has allowed me to realize my dream of not simply owning a job, but owning a business.
Justin Bontkes
Principal, Caliber Projects
Our culture has taken major steps forward this year
Our culture has taken major steps forward this year with Trevor’s help.  He is funny, relatable, and his tools are very very practical and have helped us focus and upgrade our teams throughout our retail network. Trevor recently spoke to an employee group, and one person remarked, “I could listen to Trevor all day.”   We would highly recommend Trevor.
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Founder, KMS Tools
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Trevor was incredibly well-received by the entire organization. He was able to articulate people issues that many of our franchisees were experiencing and provided them with practical ways to make positive changes. We have implemented the Star Chart tool across the organization and see it as vital to building happy, effective teams.
Aaron Gillespie
President, COBS Bread
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