Start Where People Are Not Where You Want Them to Be

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My dad was great at so many things, but one thing he wasn’t great at was being a mentor or trainer.  He didn’t have the patience for it, and grossly overestimated the inborn skillset that his children brought to basic mechanical jobs.

His on the job carpentry training looked something like this:  (he was a carpenter early in his life)

Dad:       Trevor, get me that!

Trevor:   What, this?

Dad:       (with scorn) No, not THAT, the other thing!

Trevor:   (tentatively holding up tool, cringing with look of bewilderment) You mean this thing?

Dad:        (now furiously pointing with maniacal glare a la Skipper from Gilligan’s Island) NOOOO!  THE! THING! OVER! THERE!

Trevor:   (holding up yet another wrong thing) You mean this?

Dad:       (now staggered with my level of ignorance and realizing I’m of worse than no use) Here, just take and get out of the way (English was not his first language) and I’ll find it myself!

Trevor:   So I should stand over here then?

Dad:       (with extreme exasperation) GILLIGAN!!!!!

He was always shocked that I wasn’t born knowing how to do basic carpentry.

Today, I find the same recording coming out of my mouth while acting as foreman over any household

jobs that I do with my kids.  I’m especially good at rage cleaning, and often forget my tip for this

morning:

“Start with people where they are, not where you want them to be”

If you’re working with someone new, or someone who needs coaching and mentoring in a task, take a

breath and remember all the hours you had to devote to get where you’re at today.  Exercise some patience,

and become a mentor to someone where they’re at, not where you want them to be.

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Written by Trevor Throness
Trevor is a veteran coach, keynote speaker, and the author of the book “The Power of People Skills” released by Career Press NY in 2017. He’s also written for or been featured in places like Forbes, Inc, The NY Post, The Globe and Mail, Entrepreneur, CEO Magazine, and numerous podcasts and interviews.

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The range of topics delivered, the open dialogue, experience, and examples that PLI brought to each session were outstanding and provided a path for our Franchisees and Managers to look at leadership, coaching, and connecting with their teams in a new light. Many have implemented these strategies in their bakeries and have seen immediate results.
Michelle C.
COBS Bread
Highly recommend to help your team move forward
We have locations around BC and Alberta, so getting people on the same page can be very difficult... Until now. Our entire management team and location managers take the same great courses and then meet monthly online with our coach to apply it to our situation. People are engaged, the courses are excellent, we love our coach, and we are all learning together!
Jason Fawcett
President, Kelson Group
The result has been a transformation of our culture. 
We decided to implement PLI's strategies across the country in over 150 locations and over 3500 employees.  The result has been a transformation of our culture.  People's lives have been positively impacted - professionally and personally.  Morale is high and sales and profits are up as a result.
Daryl Verbeek
Daryl Verbeek
We’ve learned how to fix ongoing personnel issues once and for all
The roadmap laid out set our business up to quintuple in sales.  We've learned how to fix ongoing personnel issues once and for all, attract top talent, and spend our time focused on results, not internal staffing problems.  I highly recommend PLI to you - it's worked for us!
John DeJong
Satisfied Client
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In less than 18 months of working with Trevor, he has transformed my business from being average to exceptional, where mediocrity is not acceptable, where being great is standard.  Working with PLI has allowed me to realize my dream of not simply owning a job, but owning a business.
Justin Bontkes
Principal, Caliber Projects
Our culture has taken major steps forward this year
Our culture has taken major steps forward this year with Trevor’s help.  He is funny, relatable, and his tools are very very practical and have helped us focus and upgrade our teams throughout our retail network. Trevor recently spoke to an employee group, and one person remarked, “I could listen to Trevor all day.”   We would highly recommend Trevor.
Stan Pridham
Founder, KMS Tools
The results have been remarkable
At first, we resisted, “This just won’t work with a law firm.” But we persisted and the results have been remarkable: our client base and profits have steadily improved, and staff engagement and morale is the healthiest its ever been.
Doug Lester
Partner, RDM Lawyers
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I've experienced PLI's approach first hand and it's been crucial to sustaining our growth.  I can't imagine a business that wouldn't benefit greatly from his help.
Brian Antenbring
Founder, TEEMA
Provided practical ways to make positive changes
Trevor was incredibly well-received by the entire organization. He was able to articulate people issues that many of our franchisees were experiencing and provided them with practical ways to make positive changes. We have implemented the Star Chart tool across the organization and see it as vital to building happy, effective teams.
Aaron Gillespie
President, COBS Bread
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