This video is a quick interview with Daryl Verbeek, past president of VCA, now developing people and teams at Passion Dental Group. Listen to how he builds trust on teams.
Over the summer I got tired of having my moustache go up my nose while I was trying to sleep, and in a moment of mad passion, shaved both it, and my beard off.
It’s been a long time since my family, friends, and clients, have seen my naked face, and the reaction was… interesting. Here is the typical order of responses:
- not quite revulsion, but…
The same look you make when you stick your finger into a bowl of icing and put it in your mouth, only to discover that it’s actually mayonnaise. Or horseradish. So I’m growing it back.
I tried to put a positive spin on this, telling myself that people’s shameless critiques of my (apparent lack of) jawline were actually a tremendous display of trust in me on their part.
OK, long intro to building trust on your own team. Here’s how:
Admit your own areas of weakness to the team
We think doing this will cause our team members to mutiny and fall on us with knives. The opposite is true. People forgive you for weaknesses you admit, and laugh at you for weaknesses that you don’t recognize in yourself.
Make it okay to be wrong or have a different opinion
If a person is punished for their opinion, they won’t voice another one. A person persuaded against their will is of the same opinion still…
Live with integrity
More is caught than taught. If you are caught in a lie, you’re dead. Keep your promises.
No blame, no shame: Fix problems and move on
My meeting mantra.
Show that you care
“People don’t care how much you know until they know how much you care” is a cliché for a reason. If you don’t care, or are perceived as not caring, you won’t get anywhere. You have to show that you care for the person, and also for the company.
Try my free leadership self assessment to see how you stack up. Download it here:
Here are the two marks of high trust teams:
- They laugh a lot
- They’re fine sharing about personal stuff
How does your team measure up?
Getting ahead is about getting started!
Trevor Throness is a speaker, consultant, and author of “The Power of People Skills.” He is also co-founder and senior instructor at professionalleadershipinstitute.com https://professionalleadershipinstitute.com/
Find more about “The Power of People Skills” here: https://www.amazon.com/Power-People-Skills-Dramatically-Performance/dp/1632651068